Returns Policy

The Fit Promise

Children grow quickly, and every house cuts differently. If a piece doesn't fit, you can exchange it or take store credit.

The terms

• 7 days. Request your return within 7 days of delivery.
• As it arrived. The item must be unworn and unwashed, with the Goodbuyandhello tag still attached.
• Exchange or store credit. Choose another piece, or take store credit for the item price. Store credit does not expire.
• You pay return shipping. Original shipping, duties and taxes are not refunded.
• Final Sale is final. Items marked Final Sale cannot be returned.

Return shipping

Use our label. We email you a tracked, prepaid return label. The label cost is taken off your store credit, or charged before your exchange ships.

Or ship it yourself. Use any tracked carrier. We can't credit parcels that are lost in transit without tracking.

Not as described?

If your item arrives with a flaw that wasn't shown or listed, or it isn't the item you ordered, tell us within 7 days of delivery and include photos. We'll send a free return label and refund you in full to your original payment, including the original shipping. This is the only case where we refund to your original payment.

How to start a return

1. Sign in at account.goodbuyandhello.com, open your order and select Request return.
2. Choose Exchange or Store credit and tell us why.
3. We reply within 2 business days with your label or return instructions.
4. We inspect every return within 5 business days of arrival. Then we issue your credit or ship your exchange.

If an item comes back worn, washed or without its tag, we send it back to you at your cost.

International orders: return duties and taxes are paid by you, and the label cost depends on your destination.

Questions? Email info@goodbuyandhello.com.

All prices are charged in CAD.